SERVICIO AL CLIENTE

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

Yes , all of our graphic designers are FSSAI trained and can design your product. However, this is on a chargeable basis. A-One product design ( Front + Back) costs 2000 Rs. or 50 USD B-If you order more than one design, the charges are 1500 Rs./ Each design. C-Once the design with complete, you will get the original CDR (Corel Draw) File for future reference also. With digital print, you can design in any colour and we would print for you.

You can share the design via email – support@myperfectpack.com or upload to google drive and share it with us. Note: 1- Share your design in CDR ( Corel Draw Version 17 and above and unlock version) to get HQ printing. If CDR is not available, share in Adobe format ( Photoshop etc.) 2- If you are sharing a PDF file, it should be editable. Don't convert normal image files and share to PDF. 3-Don't send the file in JPEG/ JPG Format 4- Canva files need to design as per size and share access to our email. Please check the size of artwork before sharing it for printing You can also take help from Myperfectpack's graphic designer too. This services are chargeable If you need any clarification , feel free to write us.

The zippers will be closed and you will need to open them to load the product. Zip pouch can be always reopenable. Contact support@myperfectpack or WhatsApp +91-95387-80135 for more details.

The capacity of each stand-up pouch is only an estimate. If your product takes more volume, we recommend going one size larger than the estimated capacity. For Reference: A- 3.5x5 Inch Standup Pouch (with zip) holds - 50 GM Normal Tea B- 4x7 Inch Standup Pouch (with zip) holds - 100 GM Normal Tea B- 5x8 Inch Standup Pouch (with zip) holds - 200 GM Normal Tea B- 6x9 Inch Standup Pouch (with zip) holds - 250 GM Normal Tea B- 7x10 Inch Standup Pouch (with zip) holds - 500 GM Normal Tea B- 8x12 Inch Standup Pouch (with zip) holds - 1000 GM Normal Tea B- 9x13 Inch Standup Pouch (with zip) holds - 1250 GM Normal Tea Based on your product volume / density you need to choose pouch.

No, the pouches are digitally printed, so there is no need for offset printing plates. Also there is no minimum order quantity , even you can order one . You can share your design via email / online via chat also.

Finding out product shelf life requires a series of tests by a qualified testing company. We recommend getting in touch with an accredited shelf life testing lab before ordering flat pouches.

Absolutely. You can order one pouch to see if it will fit your product. With our low minimum order, you can test which sizes and materials would be the most appropriate for your product. You can just order 1 Piece with us and can consider that as a sample. However to get samples, you might need to give appropriate shipping charges .

Yes, We provide different varieties of labels/ stickers like transparent, Non-tearable etc. One sheet cost 40 Rs of the size of 12x18 inch. We can print and adjust many stickers as per your size. For example 2x2inch size of sticker 40 No. Can be fit in one sheet. This charges (40 Rs.) Inclusive of printing + lamination +cut of labels so you can easily peel off and use to final surface. You can check and calculate your labels online also link: https://www.myperfectpack.com/label-printing-calculator

There are many easy way to contact Myperfectpack . We are available at India , USA &UK . You can connect us on below numbers based on your location : Phone Call / WhatsApp: Mobile ( India Customer) - 91-95387-80135 , +91-90360-16421 WhatsApp -+91-95387-80135 Office Landline: +91-80-4114-5095 , +91-80-4971-1319 https://wa.me/+919538780135 Website: www.myperfectpack.com Phone Call (USA) /WhatsApp US (Newyork) Number : +1 (716) 218-3242 Whatsapp USA: +1 (716) 218-3242 Email: support@myperfectpack.com website : www.myperfectpack.us Phone Call (UK) /WhatsApp Mobile Phone: +44-2070975756 WhatsApp: +44-2070975756 Email: support@myperfectpack.com Website: www.myperfectpack.co.uk Social Media : Instagram : https://www.instagram.com/myperfectpack_/ Facebook : https://www.facebook.com/myperfectpack Twitter : https://twitter.com/myperfectpack Pintrest : https://www.pinterest.com/myperfectpack/ Youtube : https://www.youtube.com/channel/UCKbJBgl1SPr9_rLL1QwXxbg Postal Address ( India): Myperfectpack, C/o Ekennis Software Service Limited (BSE Listed Company) 2nd floor Thogur Cross, Electronics City Phase 1, Neeladri Road , Bengaluru, Karnataka-INDIA Opposite Pantaloon , Above First Cry Pin Code:560100. Postal Address ( USA): Myperfectpack, C/o Ekennis Software & Packaging Solutions Inc.,600 N Broad Street,Suite 5 # 577Middletown Delaware, 19709 Postal Address ( UK): Ekennis Software Service Limited, 275 New North Road, Islington Suite 1556, London, N1 7AA, United Kingdom

You will need a heat-sealing machine to seal the pouches. There are different types of sealers available, but an impulse sealer is the best for this job. You can buy one from different sources including Amazon. 3 Side seal pouch required 250-300 Temp. to seal the pouch while zip pouch can be get seal within 200 degree temperature

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

The pouch size depends on how much space your product needs. Bulkier products need more space. To get the accurate size and capacity, we recommend ordering one stand-up pouch and see how well it will hold your product.

Please refer below link to get more clarity on FSSAI guidelines for food packaging .

Yes, we custom print your design as per your demand without any minimum order requirement. Doing so gives your pouches a professional appearance with our quality full-colour printing. You can get all packaging / customised printing at one place only. For any clarification write us via email (support@myperfectpack.com) or call us 1800-309-0135

For all enquiries raised to myperfectpack are recorded in secure system. For each order, the customer gets an online invoice with a payable link. The customer has the choice to pay online with all leading banks. Apart from that Indian user can use UPI Transfer UPI ID : myperfectpack.63021988@hdfcbank Indian Customers can make payment to below account: Bank Account Number: 50200038002052 IFSC Code: HDFC0000549 Type of Account: Current Branch: Electronic City, Bangalore Customer from other countries can deposit the funds in a local country account. USA Customer can make payment to below account: Account holder: Ekennis Software & Packaging Solutions Inc. ACH and Wire routing number: 084009519 Account number: 9600012049496478 Account type: Checking Wise's address: 30 W. 26th Street, Sixth Floor New York NY 10010,United States UK Customers can make payment to the below account: GBP account details for Ekennis Software & Packaging Solutions Inc.. Account holder: Ekennis Software & Packaging Solutions Inc. Sort code: 23-14-70 Account number: 59796960 IBAN: GB30 TRWI 2314 7059 7969 60 Wise's address: 56 Shoreditch High Street,London,E1 6JJ,United Kingdom

This depends on the type of product you sell. A metalized barrier works best for products that are sensitive to light or have a strong odour. If you want to show your product through a window, we suggest getting a clear medium or clear thin barrier film. The white barrier films are suitable for most products. Recommendable: Both sides metalized Pouch with edge-to-edge printing.

Before printing the final pouch or starting your design ensure the below information is available: 1- FSSAI licence number 2-Company HQ Logo, product image 3- Company name, address,phone 4- Market by, Mnf. by details, batch number 5- Net Weight, QTY, MRP, How to use the product, Storage info, serving size 6- Best Before Date, Use By date, Date of Packing 7- RED/Green sign, Bar Code (GTIN) , Nutrition Info 8- Optional: Organic logo, Bottle crush, environment friendly, Gluten Free logo, Fortified logo, Trade Mark cert. Please refer below link to get more clarity on FSSAI guidelines for food packaging .

Shipment of the parcel depends upon various factors and the selection of a shipment partner and your location ( Remote or Metro City ) For more details , please refer our shipment policy https://www.myperfectpack.com/shipping-and-returns

Myperfectpack has legal offices in India, the USA and the UK. However, we deliver to more than 200+ countries through our logistic partners DHL, UPS, India post, etc. Below are the locations covered by my perfect pack worldwide. We deliver to all pin codes in India and countries mentioned below :