EXPÉDITION & RETOURS

Online Ordering and Email Confirmation

Products purchased through the  website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.

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Courier Delivery

Deliveries will be performed by a professional courier company engaged by myperfectpack. The delivery service is available from 10 am until 8 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered. If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on  behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. In the event that myperfectpack and/or its duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid to myperfectpack, less Myperfectpack's reasonable administration charges including the cost incurred by us for repeatedly attempting to deliver your order and for arranging for the return of your order.

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Viewing your order status

To ascertain the status of your order, please view your order status under 'My Account'.

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Delivery Times

Our delivery times will vary between 2-10 working days depending on the location and servicibility. While is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforseen reasons.

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Costs

There is a delivery fee of depending on the products weight ordered. , in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order. Calculating Delivery Cost: Find your delivery fees simply by entering your delivery address in the  website's checkout page, and the  site will calculate the delivery fees for you.

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Our Liability

MPP ( myperfectpack) is not liable for any incorrect order or delivery where you make an error in the information that you provide to us